Common FAQs for Shirts & Transfers

What is the Return Policy?

We do not allow returns on shirts, gang sheets or transfers. Please feel free to contact us if you have any questions or concerns about this. All custom orders will have a mock up that will be approved by the buyer before we make the item.

Are the colors on mock ups the exact same in person?

Please understand that colors can differentiate from the screen to the actual product you receive.

How do I know when my order is ready to pick up?

You will receive either a text message or an email that you order is ready to pick up. Please make sure you select the correct pick-up location for your order as we offer two locations. Please also make sure you provide a good email address that you check regularly so you do not miss a notification.

What is your turn around time?

Turn around time for DTF prints are 1-3 business days. The turn-round time for shirt orders is 7-10 business days. Business days do not include weekends or holidays. If you need an order sooner than this, please contact us via email.

Common FAQs for Gang Sheets & Transfers

Do you guarantee my artwork?

I do not guarantee your own artwork you provide for your orders. I do not guarantee that all the artwork on the orders will be checked before they are printed. To ensure the best printing quality your files need to be 300dpi, transparent png file, and ready to print exactly how you want it to look. If you are using our library of images and have a question about the quality of one of them, please reach out to me about it.

Will you build my gang sheet?

If you do not want to build your own gang sheet, I will still build them for you! There will be a setup fee depending on the size of the sheet you need. You will need to email me the designs you want with a transparent background and include the sizes and quantity for each design. If you are using images from our library, just tell me which ones you would like to add to your sheet.

Important Gang Sheet Info

Please leave enough space within the gang sheet you build to allow yourself to cut your prints out. Please make sure that you do not lay the images next to the edge of the sheet either as this may cause your image to be cut off when printed. Please do not mirror your images in the gang sheet builder. Mirrored images will be printed facing the wrong way. Please note that the purple dashed line is your safety margin while building and images outside of that margin will be affected during the printing process.

What are the pressing instructions for the prints?

You will need a heat press that applies even heat and pressure for the full 15 seconds it takes to press the transfer. Set your temp to 280-310 f. All heat presses are different, and you will need to test your and find the correct temp and pressure settings.

  1. Pre-press your shirt to get excess moisture out.
  2. Line transfer up and press with butcher paper of Teflon paper over the transfer using 40-80lbs of pressure.
  3. Let cool for 10-15 seconds and peel.
  4. Flip film over, cover with butcher paper or Teflon paper and repress for 5 seconds.
  5. Peel film and enjoy your shirt.